**Regulations for the "Super Saa" website**
**general**
Welcome to the "Super Saa" website operated by Shinemore B.S. Import Ltd., C.P. 516152659 (hereinafter: "the Company"). Use of this website, its contents and the services provided therein is offered subject to acceptance of all the terms contained in these Terms and Conditions. Any use of the website constitutes your full and unreserved consent to these terms and conditions. The company may change the Terms and Conditions from time to time, at its sole discretion and without prior notice, and therefore we recommend that you review it from time to time. (hereinafter: "the Website"),
**Agreement to the Terms of Use**
By browsing the site, registering on the site, or purchasing products through the site, you confirm that you have read the Terms and Conditions and agree to all of their terms, including the privacy policy detailed on the site. If you do not agree to the terms of the Terms and Conditions, you must stop using the site immediately.
**Registration and use of the site**
1. Use of the site is intended for adults aged 18 and over. When making purchases through the site, accurate and truthful details must be provided.
2. Registration on the site is for personal use only, and permissions may not be transferred to another person.
3. The Company reserves the right to suspend, block or terminate your access to the Site if the Site is used inappropriately.
4. No commercial use may be made of the site by sending advertisements or in any other way, without the Company's prior written permission.
5. The website must not be used for illegal purposes.
6. Browsing the site and/or registering to receive its services will be considered your agreement to these terms.
7. The Company may refuse to accept orders from retail or business entities, as well as orders above a certain quantity of products, at its sole discretion.
8. All information provided on the site regarding products is based on data provided to the company by the suppliers, and is their sole responsibility.
**Orders and Purchases**
1. The site allows the purchase of products only using a credit card that legally belongs to the customer.
2. Prices include VAT (unless otherwise specified) and do not include shipping charges. The shipping cost will be displayed at the time of purchase.
3. The Company does not guarantee the availability of inventory for all products on the site, and it may change prices, products and inventory at any time.
4. After ordering products, a confirmation with the order details and order number will be sent to the registered email.
5. Acceptance of the order constitutes your consent to purchase products, and its completion is subject to the Company's final approval and actual delivery of the products.
6. By law, the sale of alcohol is permitted only to adults over the age of 18. When purchasing an alcoholic product, the customer declares that he is an adult over the age of 18.
7. The Company's data processing computer records regarding the actions carried out through the Site will constitute prima facie evidence of the correctness of the actions.
8. The Company may cancel or reduce the quantity of products in an order at its discretion, especially in the case of orders that are unusual in quantity.
**payment**
1. Payment on the site can only be made by credit card. Payment cannot be made by purchase vouchers, prepaid cards, or checks.
2. At the time of payment, the credit card details will be verified. If the transaction is not approved by the credit card company, a notification will be received and the customer will be asked to provide an alternative payment method.
3. Prices stated on the website at the time of ordering will be binding on the company and the customer, but they may change until the final date of payment.
4. Payment for services is made in new shekels only.
5. Payment on the site can be made using credit cards from credit companies operating in Israel only.
6. In certain cases, the Company may restrict the use of certain payment methods or permit additional payment methods.
**Shipping Policy**
1. The service is provided within the State of Israel only and in certain areas in accordance with the shipping policy available on the site. The company reserves the right to change the shipping policy, including shipping costs and distribution areas, at any time.
2. The delivery times stated on the website are estimates only. In the event of delays, the company will make efforts to coordinate an alternative date with the customer.
3. If the products are not available at the time of delivery, the company may cancel the order or provide an alternative product, in coordination with the customer.
4. In the event that the customer is not present at the delivery address at the designated time, the products will be returned to the company, and the customer will be charged for the additional shipping.
5. The customer may choose to leave the products near the door, at his sole risk. In this case, the customer will have no claim against the company for the loss or theft of the products.
6. The company may refuse to leave orders at the door, at its discretion and depending on the value of the products.
7. The customer may choose the self-pickup option, in accordance with the terms and conditions specified on the website. In this case, no delivery fee will be charged.
8. The Company may update shipping fees from time to time and without prior notice.
**Order Cancellation and Product Returns**
1. An order may be canceled up to 6 hours before the scheduled delivery date by contacting customer service. If the order has been delivered, the transaction cannot be canceled, except as required by the Consumer Protection Law.
2. According to the Consumer Protection Law, it is not possible to cancel the purchase of perishable products (food, beverages, etc.) or products that were specially manufactured for the customer.
3. In the event of cancellation not due to a defect in the product, the company may charge a cancellation fee of 5% of the transaction price or 100 NIS, whichever is lower.
4. In the event of a defect in the product, the customer must contact customer service within 24 hours of the date of delivery, and the company will consider the possibility of replacing the product or granting a credit in accordance with the law.
5. All products must be packaged in their original packaging, intact and without defects, without any use.
6. No refund will be given for products that were given as gifts or for which no monetary consideration was given, except in the case of returning a defective product.
7. In the event of returning products, the customer must attach the original invoice. The return will be carried out at the customer's responsibility and expense.
**Product Warranty**
1. The responsibility for the products sold on the site lies solely with the manufacturer or importer, in accordance with the provisions of the law. The company is not responsible for the quality of the products, their suitability for specific needs, or for damages that may result from their use.
2. In the event of a product defect, customer service must be contacted within 24 hours of delivery to replace the product or receive a credit.
3. The warranty does not apply in the event of damage caused by negligence, malice, improper use, exposure to sun or heat, or any other external factor.
4. The company is not responsible for the use made by customers of the products in violation of the instructions for use attached to them.
**customer service**
The company's customer service is available by phone: 02-5719566 or by email: [email protected] Nahum 4 Jerusalem. Hours of operation are detailed on the website and may be updated from time to time.
**Privacy and Confidentiality**
1. The company respects the privacy of users and operates in accordance with the privacy policy published on the site. The information provided by users will be used only for the purpose of providing the services and will not be transferred to third parties without the user's consent, except as specified in the privacy policy.
2. When making a purchase, the customer agrees to the use of the personal information provided for the purpose of processing the order, sending relevant publications and updates.
3. The site uses the highest security standards in order to maintain the confidentiality of information and the privacy of its customers as much as possible.
4. The site does not store credit card numbers, and if a financial credit is needed, the customer will have to provide the credit information again.
5. Use of the website may include receiving advertising and marketing messages. The customer may remove his address from the mailing list at any time.
**Intellectual Property**
1. All rights to the Site, including content, designs, trademarks, logos and images, are owned by the Company or licensed to it by third parties. Content from the Site may not be copied, reproduced, distributed or used without prior written permission from the Company.
2. The company's trademarks and logos are the exclusive property of the company and may not be used without prior written permission.
3. Any unauthorized use of the content appearing on the site may lead to legal action and legal action being taken against the violator.
**Prohibited Uses**
1. The website may not be used for illegal, offensive, commercial purposes without permission, or any other purpose that is not in accordance with the terms of use.
2. Do not remove or modify any trademarks, logos, or any legal information appearing on the site.
3. Do not reverse engineer parts of the site or attempt to modify the site's source code in any way.
4. Links to the website content may not be created without prior written permission from the company.
**Limitation of Warranty**
1. The Company is not responsible for any direct, indirect, special, consequential or punitive damages arising from the use of the site, the content or the services offered therein.
2. The Company is not responsible for interruptions, malfunctions or shutdowns in the website services as a result of force majeure, technical malfunctions, or any external factor beyond its control.
3. The Company does not guarantee that the site will operate without interruptions or errors, and that any malfunction will be corrected.
**Indemnity**
The user undertakes to indemnify the company, its employees, managers or anyone on its behalf for any damage, loss, loss of profit, payment or expense incurred by them – including attorney's fees and legal expenses, due to the user's violation of the terms of use.
**Changes to the site and terms**
1. The Company may make changes to the site, the content and the services provided therein, at any time and without prior notice.
2. The Company may change the terms of use from time to time, and the changes will enter into force from the moment they are published on the website.
**Site availability**
The Company strives to ensure that the services on the Site are available at all times, but does not guarantee this. The Company will not be responsible for the unavailability of the Site due to technical failures, maintenance work or any other reason.
**Law and Jurisdiction**
The Terms of Use and any dispute arising from them shall be subject to Israeli law only. The exclusive authority to adjudicate any dispute arising from the use of the Site or the provisions of these Terms of Use shall be vested in the competent courts in the Jerusalem District.
**Questions and inquiries**
If you have any additional questions or comments regarding the terms, please contact us via email: [email protected] or by phone: 02-5719566, and we will make every effort to get back to you within a reasonable time.
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